
PowerPanel Personal Edition User Manual
34
Technical Support
Troubleshooting
I have installed PowerPanel Personal Edition on my computer, but it will not establish communication
with the UPS.
Please follow the steps below to resolve the problem:
The UPS may not be switched on. Verify the UPS is on.
Make sure that no other application is using the UPS USB port or serial port.
Make sure the serial or USB cable is securely and properly connected to the UPS and computer.
Make sure the PowerPanel
®
Personal Edition service is running. If the service has stopped, please follow
the steps below to restart the service:
1. Open the Command Prompt window.
2. Change to the C:\Program Files\CyberPower PowerPanel Personal Edition directory.
3. Use the command, assist.exe -start service, to start the service.
The PowerPanel Personal Edition taskbar notification area disappeared.
Follow the steps below to restart the taskbar notification area:
1. Open the Command Prompt window.
2. Change to the C:\Program Files\CyberPower PowerPanel Personal Edition directory.
3. Use the command, assist.exe -start tray, to start the taskbar notification area.
The Self-Test failed.
1. Replace the battery if the battery test fails.
2. Contact CyberPower for assistance if the battery test fails after replacing the battery.
The PowerPanel Personal Edition installation failed.
If the installation file is from the CyberPower website, it may have become corrupt during the download.
Please download the installation file again.
The installation may have failed due to a previous installation or a previous version. Verify that there is no
previous installation or previous version on your computer.
I am unable to install the PowerPanel Personal Edition because of limited account privileges.
Your account has no permission to install the software. Install the software using an account with permission.
The Power Meter gadget displays nothing about UPS status.
Please refer to I have installed PowerPanel Personal Edition on my computer, but it will not establish
communication with the UPS for further information.
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